Internet Marketing

UniPress Software Continues Success in the Legal Sector as More Law Firms Deploy FootPrints to Automate Service and Support Operations

EDISON, N.J.--(BUSINESS WIRE)--Aug. 4, 2004--UniPress Software, Inc., a leading provider of web-based service desk automation software, today announced that its FootPrints(R) product line continues to proliferate within the legal industry helping many law firms automate their internal and external support operations, and significantly improve business workflow. Among the law firms that have deployed FootPrints are Drinker Biddle & Reath LLP, Womble Carlyle Sandridge & Rice, PLLC, Mintz Levin Cohn Ferris Glovsky and Popeo PC, and Ogilvy Renault.
A 100% web-based service desk software system, FootPrints provides centrally managed customer-request tracking, self-service online, two-way email management, knowledge management, and powerful reporting. Law firms are among nearly 2,000 organizations worldwide using the software to manage their help desk and customer service requests, and control all aspects of the problem-resolution lifecycle.

With FootPrints, law firms can streamline their business processes, allowing them to proactively manage their client relations as well as other aspects of their operations. As a result, law firms can ensure attorneys, paralegals, clerks, and office personnel spend less time trying to deal with IT issues, and more time managing client needs.

According to Bill O'Neil, help desk and training manager at Mintz Levin Cohn Ferris Glovsky and Popeo PC, FootPrints has significantly improved the law firm's daily operations. "With FootPrints' auto-routing and escalation capabilities, our Network Operations Group is now able to spend 90 percent of its time on core IT projects and only 10 percent on problem solving. Before our FootPrints implementation, this ratio was reversed. Now, sometimes members of the network group fight for a support ticket to handle!"

Another law firm that is leveraging FootPrints is Ogilvy Renault. With five offices across Canada and one in Europe, Ogilvy Renault uses FootPrints to power its internal IT service desk and to manage all projects that support its IT operations. "By using FootPrints, we have streamlined our workflow and realized efficiencies across the entire IT group, and within our general workforce," said Benoit Marsan, FootPrints project manager at Ogilvy Renault.

As a web-based system, FootPrints can be up and running in days. The system can be easily and fully customized by the FootPrints administrator, and without requiring costly programming and training. Additionally, the product offers the capability to support an unlimited number of request-oriented projects, allowing organizations to optimize their FootPrints investment.

One law firm supporting multiple projects within FootPrints is Drinker Biddle & Reath LLP. In addition to its Philadelphia-based headquarters, the firm has eight remote offices, each with its own IT department. According to Gene Rettig, Senior Network Engineer at Drinker Biddle & Reath LLP, "Beyond using FootPrints to automate technical support, we also rely on it to help manage all IT projects. In fact, it is mandatory that every IT project is run through FootPrints. This helps ensure all updates are captured and disseminated through a central location and allows managers to know where each project stands, ensuring every person involved in a project is always up to speed."

About FootPrints

FootPrints products are available in four versions; FootPrints 6.5, FootPrints for eService, FootPrints for Exchange, and the FootPrints Hosting Service. The product line also includes several add-on modules to help customers extend the value of their FootPrints investment, including a Dynamic Address Book Link and Dynamic SQL Database Link, integration with LANsurveyor and Microsoft(R) SMS for network and asset management, FootPrints Software Deployment, FootPrints Telephony, Live eSupport, and integration with RightAnswers' Knowledge-Paks(R). For more information about FootPrints products, please visit http://www.unipress.com/footprints or call UniPress at (800) 222-0550 or (732) 287-2100.

About UniPress Software, Inc.

Headquartered in Edison, New Jersey, UniPress Software, Inc. is a developer of web-based service desk automation software targeting mid-market companies, departments within large enterprise organizations, and small businesses. The company's FootPrints(R) product line, launched in 1996, provides a comprehensive range of capabilities to significantly improve help desk and customer support operations, and is widely used by nearly 2,000 corporate organizations, government offices, and educational institutions worldwide, including Prudential Financial, BHP Petroleum, IBM, Kampgrounds of America, Schwab Soundview Capital Markets, Hunter Fan Company, the IRS, and the University of Pennsylvania. For more information, contact UniPress at 732-287-2100, or via the web at www.unipress.com.

Contacts


UniPress Software, Inc.
Debbie Ingramm, 732-287-2100 ext. 938
dingram@unipress.com
or
Agency Contact:
Springboard Public Relations
Domenick Cilea, 732-863-1900 ext. 102
dcilea@springboardpr.com

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